COMMITMENT
We’re committed to getting your hair to you fast and hassle-free.
Here’s how shipping works.
SHIPPING OPTIONS
Standard: 7-10 business days
International: 8–10 business days (varies by location)
KEY DETAILS
Tracking:
Use your tracking link to follow your package’s journey.
International Shipping: Any customs duties, import taxes (including VAT), and carrier handling/brokerage fees are not included and must be paid by you if charged. Please check your local customs regulations before ordering.
Lost or Delayed Packages: Contact us if your order doesn’t arrive within the estimated time - we’ll investigate accordingly.
Damaged on Arrival: Inspect items on delivery and email clear photos of any damage within 48 hours for a replacement or refund.
Address Changes: Need to update your address? Email us within 1 hour of ordering - after that we can’t guarantee changes.
Holiday / Sale Processing: During peak sales (e.g., Black Friday, Boxing Day) processing may extend up to 3 business days.
INFORMATION
For more info, see our FAQs or contact us via the webform.