COMMITMENT
We’re committed to getting your hair to you fast and hassle-free. Here’s how shipping works.
SHIPPING OPTIONS
- Standard: 5–7 business days
- International: 7–14 business days (varies by location)
PROCESSING TIME
Orders are packed and shipped within 1–2 business days. Certain items may take longer due to extended inventory. We’ll send you the ETA by email and provide tracking when it ships.
KEY DETAILS
- Tracking: Use your tracking link to follow your package’s journey.
- International Shipping: Customs fees or taxes are your responsibility - please check your local regulations on this.
- Lost or Delayed Packages: Contact us if your order doesn’t arrive within the estimated time - we’ll investigate accordingly.
- Damaged on Arrival: Inspect items on delivery and email clear photos of any damage within 48 hours for a replacement or refund.
- Address Changes: Need to update your address? Email us within 1 hour of ordering - after that we can’t guarantee changes.
- Holiday / Sale Processing: During peak sales (e.g., Black Friday, Boxing Day) processing may extend up to 3 business days.
INFORMATION
For more info, see our FAQs or contact us via the webform.