Frequently asked questions
About Our Products
What is raw hair?
Raw hair is 100% unprocessed human hair sourced directly from donors.
It’s free from chemicals, dyes, or treatments, retaining its natural texture and strength.
This makes it highly versatile and durable for long-term wear.
What does “single donor” mean?
Single donor hair is collected from one individual, ensuring consistent texture, thickness, and quality throughout each bundle.
Unlike multi-donor hair, it offers uniformity and a more natural look.
What are virgin hair bundles?
Virgin hair is premium, 100% unprocessed human hair that has not been chemically treated, dyed, bleached, or permed, preserving its natural integrity and longevity.
It is lightly steamed for consistent texture and often sourced from multiple donors to ensure a uniform blend.
In contrast, single donor hair comes exclusively from one individual, guaranteeing even greater consistency in color, texture, and thickness, though it can also be virgin if unprocessed.
This makes virgin hair ideal for extensions, weaves, and wigs that mimic your natural look with exceptional quality and durability.
What is HD lace?
HD (High Definition) lace is a thin, transparent lace that blends seamlessly with your scalp for an invisible hairline.
What’s the difference between Bone Straight, Natural Straight, and Body Wave textures?
- Bone Straight: Ultra-sleek and silky, perfect for a polished, straight look that resists humidity. This texture is lightly processed with chemicals to achieve its extreme smoothness, which may make it slightly less durable than unprocessed options.
- Natural Straight: Slightly relaxed with subtle movement, ideal for everyday wear. As raw, unprocessed hair, it retains its natural strength and durability, offering a balance of sleekness and resilience.
- Body Wave: Loose, flowing waves that add volume and a soft, glamorous vibe. Also raw and unprocessed, it’s highly durable with a natural bounce that holds its shape over time.
QUALITY & SOURCING
How is your hair sourced?
We work with ethical suppliers to source raw and virgin hair. Each bundle is hand-selected to meet our rigorous quality standards, ensuring excellence in every strand.
How does processing affect quality?
- Bone Straight: The light chemical processing smooths the hair for that ultra-straight finish, enhancing its sleekness and humidity resistance. However, this can slightly reduce its lifespan compared to raw hair.
- Natural Straight & Body Wave: Being raw and unprocessed, these retain their full natural integrity, resisting wear and tear better over time.
How long will the hair last?
With regular care, gentle washing, minimal heat, and conditioning, our hair lasts:
- Bone Straight: 4–5 years, depending on care, due to its processed nature.
- Natural Straight & Body Wave: 10+ years, thanks to their unprocessed, raw quality.
Is the hair ethically sourced?
Yes, we ensure fair and sustainable practices. Our hair is collected with donor consent, prioritizing ethical sourcing.
What makes our hair premium?
Our raw, single donor, virgin hair offers unmatched quality. Bone Straight adds a processed, polished option, while Natural Straight and Body Wave deliver unprocessed durability. Paired with our HD lace frontal or closure, our products are built to perform.
CARE & STYLING
How do I care for my hair to keep it looking great?
- Use sulfate-free shampoo and conditioner to preserve texture.
- Detangle gently with a wide-tooth comb, starting at the ends.
- Air dry when possible; limit heat (especially on Bone Straight to protect its processed finish).
- Store in a silk bag or cool, dry place.
Can I dye or bleach the hair?
Yes, all our hair can be dyed or bleached. Bone Straight may lift color faster due to processing, while Natural Straight and Body Wave, being raw, are better for dyeing or bleaching due to not being processed—test a small section first and consult a stylist.
Can I use heat styling tools?
Yes! Use a heat protectant and keep temperatures below 350°F:
- Bone Straight: Already sleek, it needs minimal heat to maintain its look.
- Natural Straight: Can be straightened or curled lightly.
- Body Wave: Can be re-waved or straightened, but avoid overdoing it to preserve waves.
How do I prevent tangling or shedding?
Wash gently with mild products.
- Sleep with a silk scarf or pillowcase to reduce friction.
- Seal wefts for added strength (especially for Bone Straight).
- Brush regularly—Bone Straight may need more frequent brushing to stay sleek.
How do I choose the right texture for me?
- Bone Straight: Best for a sleek, low-maintenance style.
- Natural Straight: Perfect for a natural, versatile look.
- Body Wave: Great for volume and a wavy, effortless vibe.
NEED MORE HELP?
We’re just a message away! Contact us for tailored advice.
We’ll respond within 24–48 hours.